Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.

Creeperwines will offer a replacement where possible or a full refund. To satisfy this return process, we need to have access to most of the contents of the bottle in its original cork or cap to assess whether the wine is faulty before we can offer a refund/replacement. Creeperwines will test all products returned to us within 7 days of receipt. Some wines may need to be returned to the original supplier/winery for further chemical analysis and/or testing. If the wine is determined to be in working condition, not defective or faulty, it will be returned to you and you will be invoiced for the processing and freight costs associated with the return. "Change of mind" returns are up to the discretion of management.

Please note that Creeperwines will never offer for sale any wine that we have any reason to believe is of an uncertain standard. We would immediately withdraw from sale any bottle that is suspected of being undrinkable or unsafe. We are here to help in any way possible and don't want you to be disappointed, but we can only make a decision for any compensation on a case by case basis.

Note to Overseas (ie, non-Australian) customers. Its is almost impossible for us to assess whether a bottle of wine is faulty due to the distances involved and the different customs and tax scenarios of difference nations. As much we would like to help, we are probably not able to offer refunds to international customers due to practical reasons. If you are an international customer, please consider this risk carefully before making your purchase.

To start a return, you can contact us at sales@creeperwines.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that you will need to cover the costs for the return or exchange unless the item is faulty or damaged.

You can always contact us for any return question at sales@creeperwines.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If you notice that you have received wrong or broken items, please notify us within 24 hours of receiving the goods either by telephone or email and we will arrange for a replacement or full refund.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.